DKA Toolkit
The Coach
AI Companion -- Coaching Intervention at Work

Most managers have one difficult employee. The Coach helps you figure out whether you made them that way -- and what to do about it. Built from Duane K. Andrews' Coaching Intervention framework: LMX theory, the A/B/C player model, and the 3 C's of Coaching, Counseling, and Corrective Action.

  • LMX Theory: how in-group and out-group status determines performance -- not the other way around
  • The People Performance Potential Model: Stars, Backbone, Problem Children, Icebergs
  • The 3 C's: Coaching, Counseling, and Corrective Action -- and why order matters
  • How managers create their own C-players by misdiagnosing and mismanaging
  • Cultural mismatch: why what looks like attitude is often a communication difference
  • The 10-step counseling process: how to have the conversation that actually changes behavior
  • Permanent access -- use it as long as you need it
Get Permanent Access -- $147
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DKA Toolkit

Before You Begin

  • This companion is a professional development tool, not therapy. It supports communication, conflict resolution, and leadership growth.
  • Content is grounded in Duane Andrews' Transactional Analysis framework. Apply insights with your own professional judgment.
  • Do not share names or identifying information about colleagues, direct reports, or your organization.
  • I understand this is a learning and strategy tool and take responsibility for how I apply what I learn here.
The Adult
How To Be The Adult In The Room — DKA Toolkit
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Welcome. I am The Adult.

Most people come to leadership coaching and say things like: "I can't get resources," "My team doesn't listen," "My boss dismisses me." What they are really saying is: I am not being taken seriously. And the reason is almost always the same thing: the ego state they are communicating from.

This companion is built on Duane Andrews' Transactional Analysis framework. We will work through the three ego states — Parent, Adult, Child — identify which one you default to under pressure, and build your capacity to stay in the Adult state: grounded, assertive, accountable, and difficult to dismiss.

No one makes you angry. No one triggers you. You choose your response. That is what it means to be Response-Able. Let's build that skill.

Where would you like to start?